Help & FAQs

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently offer worldwide shipping on all orders. Shipping rates are applied at checkout. For any further delivery enquiries, get in touch.

Standard shipping normally takes 3-5 working days. Next day shipping is available on all UK Mainland orders (for an additional charge).

International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Our products are sourced directly from manufacturers across the globe. We partner with suppliers who ensure fair prices and maintain excellent working conditions for their employees.

By going direct to manufacturers, we can offer you amazing affordability without compromising on quality or ethics.

We proudly offer three exceptional brands: Thoubee, Thoub Al Haramain, and Volk. Each brand is dedicated to providing super high-quality garments tailored for the modest Islamic fashion industry, ensuring you always look and feel your best.